Forgot PasswordA decorative icon.

If you cannot remember your password to login to Navigator, you may reset your password if you remember your username. The system auto generates an email containing a link to reset your password.

  1. On the Navigator Login page, click the Forgot Password link. View Navigator Login screen, forgot password link.View Navigator Login screen, forgot password link.

    Navigator Login screen, forgot password link.

  2. Enter your Username and select Retrieve password. View Forgot password page, enter username to retrieve passwordView Forgot password page, enter username to retrieve password

    Forgot password page, enter username to retrieve password

A message stating you will receive an email containing a link to reset your password appears. You will only receive the email if a valid email address was configured in your user profile. View Navigator login page. If you provided a valid username, you will receive an email containing a link to reset your password message.View Navigator login page. If you provided a valid username, you will receive an email containing a link to reset your password message.

Navigator login page. If you provided a valid username, you will receive an email containing a link to reset your password message.

Note iconNote

If you attempt to reset your password more than one time within 24 hours, you receive a message stating only one password reset is allowed per day. You must contact your Client Administrator to have them reset your account. View Navigator Login page. Your password was already reset once in the past 24 hours message.View Navigator Login page. Your password was already reset once in the past 24 hours message.

Navigator Login page. Your password was already reset once in the past 24 hours message.
  1. Locate the Navigator Password Reset email and select the link to reset your password. View Navigator password reset emailView Navigator password reset email

    Navigator password reset email

  2. Enter the Answers to your two security questions and select Verify. View Reset password page, answer security questionsView Reset password page, answer security questions

    Reset password page, answer security questions.

  3. Enter your new Password. View Password reset page, set new passwordView Password reset page, set new password

    Enter new Password.

Note iconNote

Strong Passwords are required. A password must adhere to the following rules:

  1. Minimum 12 characters
  2. Must meet any 3 of the following 4 requirements:
    1. At least one uppercase letter (from A to Z)
    2. At least one lowercase letter (from a to z)
    3. At least one number (from 0 to 9)
    4. At least one non-alphabetic character (ex., !, $, #, %, etc.)

Passwords expire every 60 days by default, unless otherwise specified by the client.

Passwords may not be duplicated for 4 years.
  1. Confirm your new Password and select Submit.

You are returned to the Login page. A message states the Password was successfully reset. View Navigator login page, password successfully resetView Navigator login page, password successfully reset

Navigator login page, password successfully reset

If you forgot your username, follow the instructions in the Forgot Username topic.

  1. Login following the instructions in Login to Navigator.

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