Add user account

Note

Use caution in associating a user account with more than one organization if the user accesses the Scheduler application. User accounts associated with more than one organization are blocked from logging in to Scheduler. If a user must be associated with more than one account, you should create a separate user account for each organization.

Warning

Pearson VUE Navigator account activation emails are automatically sent to new users as soon as their user account is saved. The activation link provided in the email expires after 7 days. If the new user fails to activate their account within 7 days, the link expires. The user must contact Pearson VUE support to reset their account and a new email with an active link is sent to the user.

If you are adding organizations before you are ready to allow users to log on and perform tasks in the system, you are advised to hold off on adding the user accounts until you are ready for the users to actively work in the system.

Note

The First, Middle, and Last name fields must adhere to the following characteristics:

1. Minimum of 1 character
2. Maximum of 50 characters
3. May be a combination of:
   1. English letters (a, b, c, ... z)
   2. Western Arabic numbers (0, 1, 2, ... 9)
   3. Spaces in the first, middle, or last name are allowed
   4. Can only include the following special characters:
      1. At sign @
      2. Period .
      3. Straight apostrophe '
      4. Left single quotation mark '
      5. Right single quotation mark '
      6. Hyphen or dash -
      7. Backtick `
4. Must start with a letter or number
5. Cannot end with the @ sign

If the first name, middle name, or last name violates any of these rules, an error message is displayed as soon as you navigate away from the name field. 

Note

The Email address must adhere to the following characteristics:

1. Maximum of 255 characters
2. Cannot contain spaces
3. They are not case sensitive
4. Only the following special characters are allowed in email addresses:
   1. at sign @
   2. period .
   3. hyphen -

Note

You cannot copy and paste into the re-enter email address field.

If your email addresses do not match, a message states they do not match.  As soon as the emails match the error message disappears.

If you change the Email field, the Re-enter email field is cleared out and you must re-enter the email address.

Note

The Username must adhere to the following characteristics:

1. Must be unique within ALL the Pearson VUE Navigator users
2. Minimum of 5 characters (If you type less than 5 characters an error message reminds you the username must be at least 5 characters in length. )

   

3. Maximum of 50 characters (If you type more than 50 characters an error message reminds you the username must be no more than 50 characters in length. )

   

4. Cannot contain spaces
5. They are not case sensitive
6. Only the following special characters are allowed in usernames:
   1. At sign @
   2. Underscore _
   3. Period .
   4. Hyphen or dash -

As a best practice, you should come up with a naming practice that will ensure your usernames will not be a naming structure other clients may use. For instance, you could use email address as the Username since everyone will have a unique email address. Another possibility is first 4 letters of the user's last name + first 2 letters of the user's first name + company name (e.g., Dan Johnson at My Company would be johndamyco).

Note

The phone number must be a valid phone number format.

1. Maximum of 35 characters
2. Only enter numbers
3. Spaces are allowed
4. DO NOT type in any of the following characters when entering the phone number:
   1. Parentheses ( )
   2. period .
   3. or dash -

If you enter any of the special characters, an invalid phone number error appears.  Remove the special characters and the error disappears.

1. No validation is performed to ensure the country code is correct for the selected country
2. No validation is performed to ensure the phone number meets the country phone format

Note

When you create a new user account, you are not required to provide the address information. If you choose to provide an address for the user, you must supply all the mandatory address fields before saving the new user account.

Note

The mandatory fields change depending upon the Country selected when entering address information to a user account.

If you do not know all the required address fields when you first create the user account, you are unable to save the new user account to the system. You can select Remove address and add the address information later. When you select Remove address, all the address fields are cleared, and you are returned to the basic Add user page.

Note

1. You must add at least one organization before you can add any user accounts. See Add Organizations for details.
2. All user accounts must be associated with at least one organization. User accounts may be associated with multiple organizations.

Enables a client user to manage organizations (create, edit, deactivate) and organization users (create, edit, disable, reset) for their organizations.

Enables an organization user to manage users (create, edit, disable, reset) within only their organization.

Admin-level Scheduler application user

Created for future use. Do not use.

Created for future use. Do not use.

Users that must create rosters, search for candidates, create candidates and schedule, reschedule, or cancel exams on behalf of candidates must be assigned the Scheduler Registration User permission.

Assist Scheduler Application Administrative User

Pearson VUE Users that must book reservations on behalf of an organization must be assigned the Scheduler Reservation Admin permission.

Base-level Scheduler Reservation User

Users that must reserve blocks of exam appointments when the candidate is not known at the time of booking, assign and unassign candidates, or cancel reservations for an organization must be assigned the Scheduler Reservation User permission.

Note

1. If the Username you entered already exists in the database, a message appears at the top of the Add User page notifying you that the username already exists.

   

2. If you attempt to save the user account and you have not selected at least one organization, an error message appears in the Organizations section notifying you that you must select at least one organization.

   

3. If any mandatory fields are not completed, an error message is displayed at the top of the Add user page. The mandatory field is highlighted in red and a message appears below the field stating a response is required.  You must supply the mandatory information and then save the user account.

   

Note

Once you save the user account, there is no way to delete the user account. Make sure you want to add the user before selecting the Save button. You may disable a user account if it is no longer needed.